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If you need information or experience a problem, please research the Q & A section. If you cannot find a solution, please submit a Help Request Form using our easy web-based form.

Our Commitment to You

At PaymentNet, our commitment to excellence in customer service is the cornerstone of our corporate mission. Whether yours is a small business or an enterprise-class organization, you are important to us. That’s why we take our service commitment to you seriously.

  • We will address your needs and requests with a true sense of urgency and make your requests a priority to resolve.
  • We will treat you with the fairness and integrity that you deserve.
  • We will communicate our ability to assist you in resolving your issues, if we can’t help you resolve your service request, we will attempt to align you with the organization that can assist you.

We want your experience as a PaymentNet customer to be fantastic, and if it isn’t we want to hear about it. Of course, we also want to hear when you feel the service you have received from PaymentNet exceeds your expectations.

For more detail, please review the PaymentNet Service Standard

Help Desk Contact info:
FAX #: (925) 225-1680
Phone: (925) 225-1670