| If you need information or experience a
problem, please research the Q & A section. If you cannot find a solution, please
submit a Help Request Form using our easy web-based form. Our Commitment to You
At PaymentNet, our commitment to excellence in customer
service is the cornerstone of our corporate mission. Whether yours is a small business or
an enterprise-class organization, you are important to us. That’s why we take our
service commitment to you seriously.
- We will address your needs and requests with a true sense of
urgency and make your requests a priority to resolve.
- We will treat you with the fairness and integrity that you
deserve.
- We will communicate our ability to assist you in resolving
your issues, if we can’t help you resolve your service request, we will attempt to
align you with the organization that can assist you.
We want your experience as a PaymentNet customer to be
fantastic, and if it isn’t we want to hear about it. Of course, we also want to hear
when you feel the service you have received from PaymentNet exceeds your expectations.
For more detail, please review the PaymentNet Service Standard
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